NCBI Account Login Changes FAQs

This page addresses frequently asked question about the change to NCBI account logins described in our recent post.  Check back here often as we will provide updates as more questions come in and as we make progress on the transition.

 

Q: Are NCBI (My NCBI) accounts going away?

A:  No,  NCBI accounts are not going away. It is just the way you can log into your account that is changing. Instead of using NCBI credentials (username, password), you will need to log in through a 3rd party login. Your account will remain the same with the same content.

Q: What are 3rd party logins or federated credentials?

A: Third party logins or federated credentials are credentials (username, password) you use on other sites such as Google, NIH, eRA Commons, ORCID, Login.gov, or your institution if it participates in InCommon.  You can use these to log into your NCBI account. Other options that will be added include  Microsoft and FaceBook.   All available 3rd party logins that you can use with your NCBI account are listed on the account page. You can search for ones that you may have already by typing the name in the filter box.

Q: Why are NCBI accounts (My NCBI) transitioning to only 3rd parties for usernames and passwords?

A: NIH, NLM, and NCBI take your privacy and security very seriously. Transitioning to 3rd parties who have modern and industry-standard security practices ensures that you have the highest level of security and enables us to focus our resources on improving your experience once you log in.

Q: How do I link 3rd party logins to my NCBI account?

A: Use the steps below to link 3rd party logins  to your account.

    1. Sign in directly to NCBI with your username and password.
    2. Click your username, which is located on the top right of the browser page.
    3. Click “Change” in the “Linked Account” portlet.
    4. Locate the 3rd party account of your choice using the search bar.
    5. You will be transferred to the 3rd party’s sign in page. Enter your credentials there for the 3rd party account.

Q:  I logged in with 3rd party credentials and now the information in my account is missing, what should I do?

A:  You may have created a new account instead of linking your 3rd party credentials to your existing account. You can contact the Help Desk for assistance in making sure all of your information is available.

Q: How can I get help linking or merging my NCBI accounts?

A: If you encounter any issues linking 3rd party credentials to your My NCBI account or merging accounts, please contact the Help Desk.

Q: Is there any provision for libraries/institutions who do not have a federated authentication option but are unable to use Google?

A: There are 3rd party sign-in options aside from Google including:

  • Login.gov
  • ORCID
  • Microsoft
  • Facebook

Q: What if we don’t want our account tied to an institution because we may graduate or change jobs?

A: You can use any of the available 3rd party login options. ORCID  is a good option researchers and other academics.  Also, if you anticipate losing access to a 3rd party login option, you can link your account to a different 3rd party option at any time to have more than one way to access your NCBI account.

Q: We currently use a shared My NCBI account for our library so our users have access to our outside tool, filters, and other settings. What are our options to replicate this when My NCBI goes away?

A: You can share a 3rd party account such as Google or Microsoft in the same way that you shared NCBI credentials.

Q:  My organization/institution is not a member of InCommons, but some other federated service. Can that be implemented for My NCBI?

A: We do not currently have plans to implement other federated services. Please visit the InCommon site to find out how  your organization can become a member.